{"id":5497,"date":"2025-02-17T13:41:16","date_gmt":"2025-02-17T05:41:16","guid":{"rendered":"https:\/\/itd.tomei.com.my\/?p=5497"},"modified":"2025-12-01T14:56:28","modified_gmt":"2025-12-01T06:56:28","slug":"introduction-to-information-technology-service-request-system-itsrs","status":"publish","type":"post","link":"https:\/\/itd.tomei.com.my\/ms\/how-to-guides\/introduction-to-information-technology-service-request-system-itsrs\/","title":{"rendered":"Introduction to Information Technology Service Request System (ITSRS)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"5497\" class=\"elementor elementor-5497\" data-elementor-settings=\"{&quot;element_pack_global_tooltip_width&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_width_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;element_pack_global_tooltip_padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;element_pack_global_tooltip_border_radius_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true}}\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3c4555 e-flex e-con-boxed e-con e-parent\" data-id=\"c3c4555\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0157279 elementor-widget elementor-widget-text-editor\" data-id=\"0157279\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Welcome to the IT Service Request System!<\/strong><\/p><p>We are excited to inform you that we have enhance our <strong>IT Service Request System<\/strong>, a centralized platform designed to make it easier for you to submit and manage all of your IT-related requests. Whether you need assistance with hardware, software, network issues, or access permissions, this system provides a streamlined way to communicate your needs to the IT team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58eec35 e-con-full e-flex e-con e-child\" data-id=\"58eec35\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-95185cc e-grid e-con-boxed e-con e-child\" data-id=\"95185cc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d0f2e6 elementor-widget elementor-widget-image\" data-id=\"5d0f2e6\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/elementor\/thumbs\/value-qokbc3ijvbexsm5y26aqp7u6bo1s2n5viytohmojg4.png\" title=\"value\" alt=\"value\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9c5582 elementor-widget elementor-widget-heading\" data-id=\"d9c5582\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Why use the IT Service Request System?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a958cd elementor-widget elementor-widget-text-editor\" data-id=\"7a958cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li><strong>Convenience:<\/strong> Submit requests for a variety of IT services from one central location.<\/li><li><strong>Efficiency:<\/strong> Track the progress of your requests in real-time, ensuring quicker resolutions.<\/li><li><strong>Clarity:<\/strong> Easily describe your issue or request, ensuring our IT team has all the necessary information to assist you.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-287d501 e-con-full e-flex e-con e-child\" data-id=\"287d501\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-956ef02 e-grid e-con-full e-con e-child\" data-id=\"956ef02\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e07b283 elementor-widget elementor-widget-image\" data-id=\"e07b283\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/elementor\/thumbs\/value-qokbc3ijvbexsm5y26aqp7u6bo1s2n5viytohmojg4.png\" title=\"value\" alt=\"value\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d4b19f elementor-widget elementor-widget-heading\" data-id=\"6d4b19f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">What can you request?<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b80c9fb elementor-widget elementor-widget-text-editor\" data-id=\"b80c9fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Hardware support (e.g., laptop repairs, peripheral requests)<\/li><li>Software installations or troubleshooting<\/li><li>Network or connectivity issues<\/li><li>Access permissions (e.g., system access, new accounts)<\/li><li>General IT inquiries or support<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c956afb e-con-full e-flex e-con e-child\" data-id=\"c956afb\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-710e14f e-grid e-con-boxed e-con e-child\" data-id=\"710e14f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4019c52 elementor-widget elementor-widget-image\" data-id=\"4019c52\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/elementor\/thumbs\/rocket-qokauksuhhfje9m3d3o2q4zvq4ehlqlzg92vgynpf8.png\" title=\"rocket\" alt=\"rocket\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6c3470 elementor-widget elementor-widget-heading\" data-id=\"b6c3470\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">How to Get Started:<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0af22c8 elementor-widget elementor-widget-text-editor\" data-id=\"0af22c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You may follow the instruction and refer the user guide below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a3244 elementor-widget elementor-widget-toggle\" data-id=\"35a3244\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5621\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-5621\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How To Retrieve Your Password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5621\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-5621\"><p><span style=\"text-decoration: underline;\"><strong>Step On How To Retrieve Your Password.<\/strong><\/span><\/p><p><strong><span style=\"color: #ff0000;\">If you already have the ITSRS account, then can you skip the step to retrieve your password.<\/span><\/strong><\/p><p><strong>Step 1:<\/strong> Go to this link <a href=\"https:\/\/staff.tomei.com.my\/itsrs\/\">ITSRS<\/a> and click <strong>&#8216;Forgot Password?&#8217;<\/strong>.<\/p><p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone wp-image-5606 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-1024x524.png\" alt=\"\" width=\"1024\" height=\"524\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-1024x524.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-300x154.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-768x393.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-1536x787.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-102509.png 1898w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><strong>Step 2:<\/strong> Enter your email and click <strong>&#8216;Email Reset Link&#8217;<\/strong> button.<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-5510 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-1024x483.png\" alt=\"\" width=\"1024\" height=\"483\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-1024x483.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-300x141.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-768x362.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-1536x724.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771-18x8.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-110443-e1750127223771.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><strong>Step 3:<\/strong> You will get an email from <em>itsrs@tomei.com.my<\/em> to reset your password. Click on the link appear on your email to reset the password.<\/p><p><img decoding=\"async\" class=\"alignnone wp-image-5614 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419-1024x538.png\" alt=\"\" width=\"1024\" height=\"538\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419-1024x538.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419-300x158.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419-768x403.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-112419.png 1485w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><strong>Step 4:<\/strong> Enter your new password or you can auto generate a new password by click <strong>&#8216;Generate Password&#8217;<\/strong> button. Then, click <strong>&#8216;Save Password&#8217;<\/strong> button.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5512 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-1024x483.png\" alt=\"\" width=\"1024\" height=\"483\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-1024x483.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-300x141.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-768x362.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-1536x724.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523-18x8.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-17-111144-e1750127301523.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p>Now, you are successfully retrieved password for your ITSRS account.<\/p><p><strong>Note<\/strong>: You may also follow this step if in future you forgot your ITSRS password.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5622\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-5622\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How To Login & Logout ITSRS?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5622\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-5622\"><p><span style=\"text-decoration: underline;\"><strong>Step On How To Login &amp; Logout ITSRS.<\/strong><\/span><\/p><p><strong>Step 1:<\/strong> Go to the login page <a href=\"https:\/\/staff.tomei.com.my\/itsrs\/\">here<\/a>. Enter your email and password. Then click<strong> &#8216;Login&#8217;<\/strong> button.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5607 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-1024x519.png\" alt=\"\" width=\"1024\" height=\"519\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-1024x519.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-300x152.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-768x389.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-1536x779.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/06\/Screenshot-2025-06-17-103459.png 1897w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p>Now, you are successfully login to the system.<\/p><p><strong>Step 2:<\/strong> You can click <strong>&#8216;Logout&#8217;<\/strong> at the top right to logout from the system.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5508 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-1024x487.png\" alt=\"\" width=\"1024\" height=\"487\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-1024x487.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-300x143.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-768x365.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-1536x730.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/logout-e1750127756541.png 1900w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p>Now, you are successfully logout from the system.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-5623\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-5623\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How To Submit A Request?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-5623\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-5623\"><p><span style=\"text-decoration: underline;\"><strong>Step On How To Submit A Request.<\/strong><\/span><\/p><p><strong>Step 1:<\/strong> After login to the IT Service Request system, the main page will be display as shown as figure below. There have a several types of\u00a0 IT Service Request. You may select based on your desired request.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5506 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-1024x495.png\" alt=\"\" width=\"1024\" height=\"495\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-1024x495.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-300x145.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-768x371.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-1536x742.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/02\/Screenshot-2025-02-14-155519-e1750127810395.png 1895w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p><strong>Step 2:<\/strong> You can click on <strong>&#8216;+&#8217;<\/strong> icon to expand the menu of service request to choose your type of request.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5618 size-large\" src=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-1024x517.png\" alt=\"\" width=\"1024\" height=\"517\" srcset=\"https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-1024x517.png 1024w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-300x151.png 300w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-768x388.png 768w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-1536x776.png 1536w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028-18x9.png 18w, https:\/\/itd.tomei.com.my\/wp-content\/uploads\/2025\/09\/Screenshot-2025-09-04-113028.png 1919w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p><p>Then, you need to fill up the form based on request you choose and submit. Once submit you will get a follow up email regarding your IT service request until it complete.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-486e148 elementor-widget elementor-widget-spacer\" data-id=\"486e148\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbd5e7e elementor-widget elementor-widget-spacer\" data-id=\"fbd5e7e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ebbff5e e-flex e-con-boxed e-con e-child\" data-id=\"ebbff5e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79cbde2 elementor-widget elementor-widget-text-editor\" data-id=\"79cbde2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are committed to providing you with seamless IT support, and this system will help us do just that. Start submitting your requests today and experience faster, more effective IT support! Should you have any questions or need assistance, please do not hesitate to contact the IT Team at <a href=\"mailto:itd@tomei.com.my\">itd@tomei.com.my<\/a>.<\/p><p>Welcome to a new IT Service Request System!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Welcome to the IT Service Request System! We are excited to inform you that we have enhance our IT Service Request System, a centralized platform designed to make it easier for you to submit and manage all of your IT-related requests. Whether you need assistance with hardware, software, network issues, or access permissions, this system [&hellip;]<\/p>","protected":false},"author":1,"featured_media":5535,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[21,18],"tags":[60],"post_folder":[40],"class_list":["post-5497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","category-how-to-guides","tag-announcement"],"_links":{"self":[{"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/posts\/5497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/comments?post=5497"}],"version-history":[{"count":52,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/posts\/5497\/revisions"}],"predecessor-version":[{"id":5654,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/posts\/5497\/revisions\/5654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/media\/5535"}],"wp:attachment":[{"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/media?parent=5497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/categories?post=5497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/tags?post=5497"},{"taxonomy":"post_folder","embeddable":true,"href":"https:\/\/itd.tomei.com.my\/ms\/wp-json\/wp\/v2\/post_folder?post=5497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}